How can I register or create an account?

To create an account, you simply need to follow these steps:

1. Go to the registration page
2. Fill the form
3. Submit the form

How can I update my information in my account?

To update your information in your customer account, you simply need to follow these steps:

1. Go to my account
2. Edit your information
3. Save your changes

How can I change or reset my password?

To change or reset your password, you simply need to follow these steps:

1. Go to my account
2. Click on "change your password"
3. Make the change and save your changes

How can I delete my account?

To delete your account, please contact us via our contact form

Do you offer other products than the products available online?

We offer a wide variety of products. We invite you to contact us via out contact form for more information and to find the perfect product for you.

Cancel or modify an order

At any time, it is possible to modify or cancel an order. To do this, you must go to your virtual shopping cart. There, you can modify or remove the content of your order.

What payment methods do you accept?

We accept payment with the following credit cards:

• Visa
• Mastercard

Do I have to order a minimum quantity?

For some products, you may not have a minimum order quantity. You will find this information under each of the product data sheets.

How do I use my promo code?

You will be able to use your promo code in the "summary and payment" section of the checkout process. You will then be able to enter your promo code where indicated.

What are the set-up charges?

The set-up charges varied from item to item. We invite you to contact us to have the exact information.

Can I order different colors of the same product in the same order?

Yes you can order different colors of the same product in the same order.

Will I receive a sketch for approval before my order goes into production?

Yes, of course. All orders must be approved by the customer before they go into production.

How to order samples?

To request a sample, please contact us and we will be happy to guide you through your demand.

How should I send you my graphic design?

You will be able to import your graphic material in the checkout process. For more information, please contact us via our contact form

What are the delivery times?

Delivery times are generally between 10 and 15 working days.

How much are delivery charges?

You will be able to consult that when you will proceed to the payment of your order.

Can I track my order?

Yes you can track your order. To do this, you can contact us by email via our contact form and we will give you the appropriate information to track your order.

Can I pick up my order at your office?

Yes you could. During the payment process, you will have the option to choose if you want to pick up at our office or if you want to receive your order at yours.

How do I change my delivery address?

You can modify your delivery address by following these steps:

• Go to my account
• Select the "address" tab
• Click on the pencil in the white box
• Make the changes to your address
• Save your changes

Will you send me a copy of my invoice?

You will receive a copy of your invoice automatically to your email address when you will complete your payment. If you have any questions, please contact us.