Section A: Collection of Information and Its Utilization
Please be aware that we gather and retain specific limited information concerning your visits and engagements with our website. The details of what we collect and how we utilize it are detailed below.
Information Collected During Browsing
If you explore our website by reading content, downloading information, or engaging in any browsing activities, we will collect and store limited information related to your visit. The following information is automatically collected and stored during your visit:
- Your IP address, which is a unique identifier assigned to your computer or internet service. We use this to direct internet traffic.
- Your browsing behavior, including browser and device characteristics.
- Date and time of your visit.
- Pages or services accessed.
- Referring URLs or websites that directed you to our site.
The information gathered automatically is solely used to enhance our website's content and services. It helps us understand how individuals use our services, enabling us to continually enhance the performance, suitability, and utility of our website for you, our customers, and potential customers.
Information Provided by You
If you engage in activities such as participating in a survey, sending an email, or conducting online transactions (see Section C), we collect additional information:
- Email address and email content for communication via email.
- Information volunteered in response to surveys, contests, or promotions.
- Information volunteered during site registration.
- Information provided through online forms for various purposes, including sample requests, marketing info, credit applications, subscriptions, and online orders.
Your email will be used to respond appropriately, addressing your concerns and improving our services. If you have an account with us, this information may also pre-fill online order forms, saving you time during the ordering process.
Use and Sharing of Collected Information
It's important to note that we do share volunteered information in certain instances.
Like many online retailers, we employ other entities to perform specific functions on our behalf. These entities help with order fulfillment, package delivery, email and mail services, credit card processing, and research. They have access to the required information only for their functions and cannot use it for other purposes. You can opt out of this use of your information, although it may affect our service provision and order processing (see Section K).
While we may share your name and mailing address for marketing, we never share your email, phone number, or financial details for such purposes.
Section B: Personally Identifiable Information and Your Choice
You always have the choice whether to provide personal information online.
Personal information refers to data related to a person, such as name, address, and phone number.
You can opt not to contact us via email, take part in surveys, or provide personal info through online forms. Alternative methods of contact, like in-person, phone, or mail, are available (see Section K). Opting out of online activities won't hinder your ability to browse, read, or download content from the site.
If required by legal processes, we may disclose personal info without notice.
Section C: Transaction Details
For product inquiries, purchases, or service subscriptions, we ask for specific information through order forms. This includes payment details like credit card number, and contact, billing, and shipping info. This data is essential for transaction completion, delivering products/services, and collecting payment. All credit card info is stored using encryption for protection.
Section D: Review and Correction of Personally Identifiable Information
You can contact us about collected personal info via the Contact Information section (see Section K). If you find inaccuracies, you can suggest changes through email or written request, and we'll verify your identity before making corrections.
For changing personal info, you can update your profile. You can also opt out of specific communications (see Section K) and help us keep your info current.
Section E: Cookies, Interest-Based Advertising, and Opt-Outs
To cater to our online users, we use "cookies" and other technologies to passively gather demographic info, customize your browsing experience, and monitor activities. Cookies are small files placed on your computer by your web browser.
List of Cookies
- Strictly Necessary Cookies: Essential for website functionality. You can adjust your browser settings to block these cookies, but some parts of the site may not work.
- Performance Cookies: These help us improve site performance by tracking visits and popular pages. The data collected is aggregated and anonymous.
Section F: Electronic Communication
By accessing our site or emailing us, you agree to receive electronic communications from us. We communicate via email or site notices. To make emails more useful, we may receive confirmations when you open them (if your device supports it). If you don't want emails from us, you can contact us using the provided link.
Section G: Security and Social Media
We take measures to protect our site's integrity and data integrity. While we strive to protect your information, remember that online data transmission can't be 100% secure. You can also take steps to protect your data, like creating strong passwords and not sharing them. For more details, refer to our Legal Statement.
Section H: A Special Note for Parents
Although our site is for general audiences, we don't collect personal info from children under 13. If we receive such info, we delete it according to laws.
Section I: Disclaimer - Links to Other Sites
This policy is for our sites only. Although we may link to other sites, we're not responsible for their content. When you visit linked sites, their privacy policies apply.
Section J: Revision
Section K: Contact Information and Enforcement
Phone: +1 888 824-1547
Email: Contact us
Address:1095 rue Vincent-Massey, suite 11
Québec (Québec) G1N 1N2
Section L: Categories of Personal Information
This section provides details as required by the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada. It informs Canadian residents about how their personal info is used.
Personal information is data about an identifiable individual, which can identify them alone or when combined with other data.
Categories of Personal Information We Collect, Disclose, and Sell
We collect, disclose, and sell personal info based on interactions with you. This section outlines categories of info collected, sold, and/or disclosed to third parties. We may make certain categories available to receive benefits or services. Details are provided in the table.
For more details on these categories, refer to the "Information Collected and How It is Used" section above.