Return Policies

These policies govern returns, exchanges, replacements, and credits applicable to orders placed on promotionnel.ca (hereinafter “AFFICHEZ”, “we”, “our”). By placing an order, the customer acknowledges having read and accepted these conditions.

1) Mandatory Authorization

No return is possible without prior authorization from AFFICHEZ. Any request must be made in writing (email) or by phone, with the order number and details of the issue.

2) Customized / Decorated Products: Non-Returnable

Since most products are customized (printing, embroidery, engraving, or other decoration), it is generally impossible for us to accept a return, except in cases covered by the satisfaction guarantee (section 4).

3) Sizes, Colors, and Customer Choices

The customer is responsible for the sizes, dimensions, colors, models, and options selected when placing the order. AFFICHEZ assumes no responsibility for sizes and colors chosen by the customer.

4) Satisfaction Guarantee (30 Days)

If you are not fully satisfied with the products received, you have 30 days from receipt to contact AFFICHEZ. Subject to verification, AFFICHEZ agrees to replace at no cost products that are:

defective
poorly printed / poorly decorated
not compliant with the final approval (approved proof/visual), when applicable.

The guarantee does not cover:

errors approved by the customer (spelling, visuals, positioning, colors, sizes, specifications);
normal wear, misuse, or inadequate care;
variations considered normal industry tolerances (see section 6).

5) Credits and Refunds (Processing Time)

How long until my account is credited or a refund is issued? Please allow at least 10–15 business days for this process to complete. Note: depending on the payment method, timelines may vary (financial institution, payment processing, etc.).

6) Manufacturing Tolerances (Industry Standards)

6.1) Promotional Items and Apparel

A 2% rejection ratio is considered an industry standard. AFFICHEZ will adjust the price based on the quantities actually received.
Two (2) rounds of author corrections are included. Additional corrections are billed at $25 each.

6.2) Printed Materials

A 10% surplus or rejection ratio is considered an industry standard. AFFICHEZ will adjust the price based on the quantities actually received.
After approval, the customer remains responsible for spelling errors or issues related to technical specifications.
If the customer provides their own files, they are responsible for ensuring compliance (formats, margins, bleeds, resolution, etc.).